Our training sessions are provided by subject matter experts with extensive work experience in their respective fields. Prior to all training events, the content is discussed with the client and adjusted to the specific needs and daily activities of the participants. Training is offered internationally and in English or in the Dutch language. Clients can register for training sessions advertised on this website or can contact us for specific training to be provided on location.

Difficult and Deviant Persons in the Workplace

Preventing and managing counterproductive behaviour

This 2-day event focuses on how to identify, assess and manage employees or clients expressing difficult, demanding, querulant or threatening behaviour. Participants will learn how to identify persons who pose a threat, and learn basic techniques of assessing the risks arising from such cases. Participants will work with real-life cases, advise on methods of gathering additional information, report on risk assessment and suggest management strategy.

Day 1

Assessing and managing workplace threats

In this session we describe the range of threatening behaviour and review the kind of information required to make an informed judgement about threat and risk.

Investigating deviant persons on the workplace

Complete information is essential for threat assessment. If the information the professional has to depend on is unreliable or questionable, the assessment will be flawed and management strategies might lead to an unintended or dangerous escalation. Behaviourally based investigative considerations for HR and security professionals will be presented in this part of the programme.

Identifying mental disorder

Deviant and unwanted behaviour in the workplace can often only be understood correctly when the assessor has expert knowledge of relevant disorders such as psychotic disorder, personality disorder, mood and anxiety disorder.

Tools for assessing workplace misconduct

Describes structured professional judgement tools that can assist the assessor in determining specific risk factors in a given case and help him or her to make an informed judgement.

Day 2

Stalking and domestic violence in the workplace

Here the ongoing costs and risk that domestic violence poses to the workplace will be discussed. Differences between high versus low risk cases are presented.

Querulant complainers

A seemingly logical decision or routine administrative action by a company can be the trigger for the start of an ongoing process of unreasonable complaint. Querulant or vexatious complainers often have the potential to sap a disproportionate amount of energy from an organisation. In this session the indicators to look out for will be presented together with appropriate management strategies.

Suicide risk assessment

Suicidal behaviour and suicidal ideation (thoughts about committing suicide) will be discussed. We will also advise on the indicators that should provide an early alert to colleagues and HR-managers of the risk of this distressing problem occurring. The training will teach participants how to intervene in such a crisis.

False allegations and deception

Financial gain, sick leave, attention seeking, mental disorder and revenge can all motivate an employee to report a fabricated incident or problem, e.g. sexual intimidation by a manager, stalking by a colleague or a psychiatric problem. In this section we will discuss the indicators of such manipulative behaviour and provide the specific strategies on how to deal with the employee in question.

Safe termination of employment

An ex-employee may become involved in disruptive behaviour such as threats, intimidation or negative publications following termination of employment. In this session we discuss such behaviour and how to identify indicators of this particular risk at an early stage (prior to termination/dismissal) to help prevent or manage such behaviour.